MR Barbers HQ was the first post-lockdown stop this week for Simon Shaw, global creative director of Wahl made who delivered his seminar Problem Solving with Retail.
A select group of MR Barbers team members gathered at the Bishops Stortford HQ to hear Simon’s wisdom on retail best practice. Simon enjoyed his first in-person (Covid-safe) event since before the pandemic almost as much as the MR Barbers team members enjoyed attending.
Simon said: “Everyone hates to be sold to but everyone wants their problems solved. For barbers, solving hair problems should be part of every service. By focussing on the problem not the product, it shows the customer that there is a solution available and that the barber has done their job.”
Karl Foster added: “We were so happy to have Simon here, his experience is worth its weight in gold. We are constantly seeking ways to help our barbers build their knowledge and upskill – and this short seminar was much appreciated after a very tough 14 months for our teams.”
Simon dropped golden nuggets of wisdom for three straight hours and the MR Barbers team were left energised and on track with their retail goals!